Refunds & cancellations

One-time package purchases are handled differently from monthly SaaS.

The IFV product is sold as case-scoped one-time access. This page explains how we review refunds and what happens when a founder changes direction.

Last updated: March 17, 2026

Self-serve packages

Refunds are reviewed manually and commercially.

If you purchased a self-serve package and quickly realised it is not the right fit, contact us as soon as possible. We review requests based on the package used, the state of the entitlement, and how much of the premium workflow has been consumed.

  • Contact us promptly, ideally within 14 days of purchase
  • Minimal use gives us more room to help sensibly
  • Case-by-case review matters more here than rigid monthly-SaaS rules

When refunds are limited

Heavy premium use usually reduces refund eligibility.

  • Entitlement already attached to a live founder case or workspace
  • Premium exports, evidence-pack outputs, or submission-prep materials already generated
  • Hands-on review or support already delivered as part of the offer

Contact-led services

Premium Assistance and partner deals are scoped separately.

For Premium Assistance, Agency / Incubator / Partner, or any bespoke support arrangement, cancellation and refund handling is confirmed in writing for that engagement.

Need help?

Ask before you buy if the scope is unclear.

If you are deciding between Free, Idea Validator, Visa Starter, or Visa Ready, a quick question before purchase is usually better than forcing the wrong package.

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